Field Support Services
Malibu Research Associates, Inc. (MRA) offers field support services to perform on-site alignments, calibrations, repairs or subsystem replacement. Since field support is most often requested based on emergency needs, MRA can typically have a field support engineer on-site within twenty-four (24) hours of notification. MRA field engineers can provide support for both MRA’s products and systems manufactured by other vendors.

Upgrades
In addition to providing upgrades to its product line, MRA has extensive experience in upgrading products manufactured by other vendors. Upgrades can often be provided at a relatively low cost, with little down-time, and in a short period of time. MRA has extensive knowledge in upgrading control units, servo systems, drive motors, etc.

Contact
Malibu Research’s Customer Support is available 24-hours/day. Customer Support can be contacted during normal business hours of 7:00 A.M. to 3:30 P.M. (Pacific Time) at (805) 383-1829 X350 and during all other hours by calling (818) 620-1165. In addition, contact can be made via e-mail at customersupport@maliburesearch.com.

For additional information on the services provided by MRA, please contact Ms. Roseann D’angelo at (805) 383-1829 X350 or by e-mail at rdangelo@maliburesearch.com.

Maintenance
MRA offers one-time and/or yearly maintenance services for MRA products and systems manufactured by other vendors. Maintenance contracts can be established over several years, ensuring yearly scheduled maintenance is provided in a timely manner.|

Repair
MRA keeps a significant inventory of spare parts for all of its telemetry antenna systems and thus spare parts can typically be delivered in a short period of time. In many cases MRA can deliver a spare part within twenty-four (24) hours of notification. MRA has the capability of reverse engineering fabricated parts, components, and electrical subassemblies, providing the ability to repair systems manufactured by other vendors.